TERMS & CONDITIONS

Terms and conditions

Avaido’s (FI27540082) online shop sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions as well as the prices. All prices include VAT.

Contact us

E-mail: shop@avaido.com
Address: Mannerheimintie 20 B, FI-00100 Helsinki, Finland

Orders

Orders from the online shop are made by adding the desired products to the shopping basket. The order is confirmed using the checkout function in the online shop to pay for the purchase. By confirming your order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be sent if an e-mail address is provided in connection with the order confirmation. The e-mail confirmation lists the products ordered and the price itemisation.

Payments

Bambora PayForm (Paybyway Oy, Business ID: FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway will show as the payment recipient in your bank statement and on the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The purchase transaction happens between the online customer and the online shop. The online shop is responsible for all obligations related to the transaction.

Read more about Bambora: https://www.bambora.com

Payment methods

With Bambora PayForm you can pay for your order via online banking, an online wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto and Mash.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay cannot be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and partial payment is a Finnish service that allows you to make purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto, you will get 30 days to pay without interest or expenses. After you have received an invoice, you can decide to pay it all at once or in instalments. You can pay for your purchase in up to 36 instalments, starting from EUR 9.90/month. Expenses for Jousto’s partial payment system amount to EUR 3.90/month and 19.90% interest. You can use Jousto to pay for purchases of EUR 30 to 3,000. Aurajoki Nordic Ltd issues the credit. Read more from www.jousto.com.

Mash: Mash invoice and partial payment service is available to consumers who are older than 20 years of age and who have a permanent address in Finland. More information about Mash: https://www.mash.com/en/services/customer

Mash Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Mash Finance Oyj reserves a right to review the credibility and the address information of consumers using Mash invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (Business ID: FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (weekdays 9 a.m. – 4 p.m.)
Address: Laserkatu 6, FI-53850 Lappeenranta, Finland

Shipping

Orders are being shipped during weekdays. Products that are in stock are usually delivered within 3–5 weekdays, while delivery of products that are not in stock usually takes 1–3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen on the checkout page before confirming the order.

Please inform us without delay – within at least 14 days – if a product was lost or damaged in shipping. The logistics company must also be informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products within 14 days of receiving the order. The customer has a right to exchange or return all or part of the products in the order. Any returned products or products sent back for exchange must be unused and in the original packaging. If you wish to exchange or return products, please contact us first for the instructions. Please provide your name, contact details and bank account number for the refund.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by e-mail to the online shop’s customer service.

The online shop is liable for defects in the sold products according to the applicable law. If you have a complaint, please contact the online shop’s customer service immediately. The consumer has the right to file a complaint with the Consumer Disputes Board in case of a dispute between the online shop and the consumer.

 

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